HeartWorks™ Data Deletion Instructions

We value your privacy and the control you have over your data. This Data Deletion Policy outlines the steps you can take to request the deletion of your personal data from our systems.

1. Data Deletion Request

If you wish to delete your personal data, you can submit a request by contacting our support team at [support email address]. Please include the following information in your request:

• Your full name

• Email address associated with your account

2. Verification of Identity

To protect your privacy and prevent unauthorized access, we may ask you to verify your identity before processing your request. This may include providing additional information or proof of identity.

3. Processing the Request

Upon receiving your request and verifying your identity, we will begin the process of deleting your data. This process may take up to 30 days

4. Scope of Deletion

We will delete all personal data associated with your account from our active systems. However, some data may remain in our backup systems as part of our data retention and disaster recovery policies. We ensure that this data will not be used for any purpose and will be deleted as per our data retention policy.

5. Confirmation of Deletion

Once the data deletion process is complete, we will notify you via email to confirm that your data has been deleted.

6. Data Retention Exceptions

In some cases, we may be required to retain certain data for legal, regulatory, or security reasons. If this applies to your data, we will inform you of the specific reasons for retention.

7. Contact Information

If you have any questions or concerns about our Data Deletion Policy, please contact our support team.

8. Changes to the Policy

We may update this Data Deletion Policy from time to time. We encourage you to review this policy periodically for any changes.

We are committed to protecting your privacy and providing you with a secure and reliable service.